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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nathan Hunt

Nathan Hunt

September 26, 2024

5  out of  5
rating by Nathan Hunt
"Moriah and her team really make the insurance process as smooth as possible. They are very knowledgeable and explain everything to help you make informed decisions based on your needs. I would recommend them to anyone!"
We responded:
"Nathan I appreciate the kind words! I am always so eager to share a review that shows how much my team’s hard work pays off! We look forward to a long business relationship and continue to help with all your insurance needs. "
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Jadon Hair

September 26, 2024

5  out of  5
rating by Jadon Hair
"Excellent service, very helpful and explained everything with great detail to give me a better understanding of my plan and other different plans"
Profile photo of katey elmore

katey elmore

June 4, 2024

5  out of  5
rating by katey elmore
"Moriah and her team always go above and beyond when it comes to my insurance needs! I deal with Eddie and Matthew quite often, and any time I have questions or concerns they’re always on top of it!! Highly recommend this team! Keep up the great customer service!"
We responded:
"Katey thank you for the kind words! I know Matthew and Eddie will be very appreciative. I am always happy to hear that we are providing great customer service for all your insurance needs! "
Profile photo of Watt Wills

Watt Wills

June 4, 2024

5  out of  5
rating by Watt Wills
"Great and knowledgeable people with great service and very reasonable rates!"
We responded:
"Watt, thank you for taking the time to leave us a review! I look forward to continuing to give you the knowledge and customer service you deserve! "
Profile photo of Bryan Looney

Bryan Looney

March 25, 2024

5  out of  5
rating by Bryan Looney
"Shawn was very informative and helpful! Thank you for your help!"
We responded:
"Bryan thank you for taking the time to leave us a review. I am so thankful Shawn was able to help you and give you an enjoyable experience!"
Profile photo of Dallas Quintanilla

Dallas Quintanilla

March 21, 2024

5  out of  5
rating by Dallas Quintanilla
"Highly recommend! They take the time to listen, and explain the differences and benefits of different policies to make sure we made the right decision to protect us and our business! After shopping several different agencies and companies we are extremely thankful for the service we received!"
We responded:
"Dallas thank you for your encouraging words and allowing us to help protect the important areas of your life! We look forward to continue to help you and to provide the confidence and security you deserve! "
Profile photo of Trey Edwards

Trey Edwards

February 24, 2024

5  out of  5
rating by Trey Edwards
"The people that work in the office are very good people! They take very good care of their customers."
We responded:
"Trey thank you for leaving us five stars! We are always here to help with any of your insurance needs!"
Profile photo of Sharon Mattick

Sharon Mattick

December 5, 2023

5  out of  5
rating by Sharon Mattick
"Very nice place ...great insurance adjuster thank you Tray .."
We responded:
"Sharon thank you for taking the time to leave us a review! I am so pleased that Trey was able to work with you and provide you the coverage you needed."
Profile photo of Ryan Lang

Ryan Lang

September 19, 2023

5  out of  5
rating by Ryan Lang
"I recently just switched to this office. And Eddie took the time to listen to me. And to review everything I said and he found me additional discounts. I highly recommend these guys thanks again Eddie!!"
We responded:
"Ryan thank you for taking the time to leave us a review! We are happy to have you at our office. I am glad that Eddie provided you with the outstanding customer service you deserve and look forward to assisting you in the future. We appreciate you!"
Profile photo of Shawn Looney

Shawn Looney

September 1, 2023

5  out of  5
rating by Shawn Looney
"Was greeted with amazing service and had every question I had answered in a reasonable amount of time. Would recommend!"
We responded:
"Shawn thank you for your feedback! We work extremely hard to provide our customers with great customer service. We appreciate you and look forward to helping you in the future!"
Profile photo of Michael Leal

Michael Leal

August 25, 2023

5  out of  5
rating by Michael Leal
"Always responsive and a pleasure to work with."
We responded:
"Michael thank you for taking the time to leave us five stars! I am glad that meet your customer service expectation and will continue to make this a top priority in our office. We appreciate you! "
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Kayla Rakovan

March 1, 2023

5  out of  5
rating by Kayla Rakovan
"Mason was a huge help!"
We responded:
"Kayla thank you for taking the time to leave us a review! I am so glad Mason gave you the service you desired!"
Profile photo of Ryan Watterson

Ryan Watterson

March 1, 2023

5  out of  5
rating by Ryan Watterson
"Mason was the best! Explained everything very well!"
We responded:
"Ryan thank you for giving us a review! We are proud to have Mason on our team and thankful he provided you with the information you needed!"
Profile photo of Jessica Carmichael

Jessica Carmichael

March 1, 2023

5  out of  5
rating by Jessica Carmichael
"Mason did such a good job! Welcoming environment & super nice people!!"
We responded:
"Jessica thank you for your kind words! We appreciate you and are excited to have be a part of the State Farm family! "
Profile photo of Kerry Cook

Kerry Cook

February 15, 2023

5  out of  5
rating by Kerry Cook
"Eddie, Moriah, Matt and Mason are the best. Their office has a personal touch, whenever I call they know me by my name not a policy number. Always great quick service."
We responded:
"Kerry thank you for your kind words. It has been a pleasure getting to know you and your family and look forward to continued business relationship. You are much appreciated."
Profile photo of Brayden Pope

Brayden Pope

January 23, 2023

5  out of  5
rating by Brayden Pope
"Great people to work with. Very knowledgeable and set you up with coverage that fits your needs!"
We responded:
"Brayden I am so excited that we were able to get you in a policy that provided the protection that fit your needs. Thank you for giving us the feedback!"
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Jeremy Overby

January 11, 2023

5  out of  5
rating by Jeremy Overby
"Excellent service. They took the time to review my policies and made sure I had the coverage I needed."
We responded:
"Jeremy thank you for taking the time to leave us a review. I am so glad we provided you the service you deserve and provided you confidence with the coverage you chose. We appreciate you!"
Profile photo of Trey Browne

Trey Browne

October 30, 2022

5  out of  5
rating by Trey Browne
"Best insurance in Lubbock. Very helpful staff will answer any question and find exactly what you are looking for."
We responded:
"Thank you so much for the awesome review Trey! We are glad we could help you with your insurance needs!"
Profile photo of Stephen Hunt

Stephen Hunt

October 28, 2022

5  out of  5
rating by Stephen Hunt
"This is the best auto insurance in Lubbock! We use it for my whole family! Highly recommend"
We responded:
"Thanks Stephen!"
Profile photo of Jeff Elrey

Jeff Elrey

October 27, 2022

5  out of  5
rating by Jeff Elrey
"Great service and family owned. I wouldn’t trust another agent with my needs. Thank you for making me feel safe and secure with my insurance plans."
We responded:
"Jeff thank you taking the time to give us a review. We are so glad you and your family trust us with your insurance needs! We look forward to always making you and your family feel safe when it comes to Your insurance coverage."
Profile photo of Hugh Hays

Hugh Hays

September 20, 2022

5  out of  5
rating by Hugh Hays
"Updated my insurance policy with an AARP Driver Training program. Gives me a discount on my car insurance."
We responded:
"Mr. Hays thank you for taking the time to write a review for us! This is a wonderful way to save money on your auto insurance!"
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Sincere One

June 14, 2022

2  out of  5
rating by Sincere One
"Every time I made a payment two weeks later I would receive another bill even though insurance was paid every month I had to pay a different amount and it increase every month a car was added to my policy and the company was still billing me and the other individual took me months to get car off my policy but they could never explain why and who added the car hopefully my $99 will be refunded from last overpayment"
We responded:
"I am sorry that your experience with our billing department has been less than satisfactory. If your concerns have still not been resolved please give us the opportunity to review your account with you by calling the office Monday-Friday from 9-5. We appreciate your feedback and look forward to tackling any issues that may arise in the future."
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kingsley cook

May 31, 2022

5  out of  5
rating by kingsley cook
"This customer service was the best service I’ve ever received over the phone and were helpful and very friendly I would definitely recommend using state farm to all of my friends."
We responded:
"Kingsley thank you for taking the time so tell us how we are doing! We are so glad your experience with our office was something to recommend!"
Profile photo of Sarah Spears

Sarah Spears

May 12, 2022

5  out of  5
rating by Sarah Spears
"Such good customer service and the man on the phone Mason was very helpful and patient!"
We responded:
"Sarah thank you for taking the time to write us a review. I am so proud that Mason is a part of my team and thankful he provided you with great service!"
Profile photo of True Fullingim

True Fullingim

May 10, 2022

5  out of  5
rating by True Fullingim
"Professional"
We responded:
"Thank you for taking the time to review us. We appreciate you!"